McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. 18 month contract Section A - Specific Responsibilities: Provide exemplary customer service meeting the standards of McKesson Canada; customer interaction is largely done via phone and email Creating patient files in pharmacy software including Kroll Managing site calendars, appointment changes, dispensing and shipping schedules Accurately dispensing medications to ensure arrival to the appropriate destination within timelines Understanding third party billing and resolving issues by contacting adjudicators and plan administrators for resolutions Billing prescriptions through pharmacy software ensuring all required documentation is adequate and appropriate including (but not limited to) accounts receivables, dosage and dosing intervals, third party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits Accurately scheduling and dispensing medications to ensure arrival to the appropriate destination on time Adherence to all relevant guidelines including the established Standard Operating Procedures of McKesson and all applicable regulatory requirements Developing and maintaining professional relationships with external and internal contacts, healthcare professionals, stakeholders, clients, reimbursement coordinators, provincial ministries and private payers Patient follow-up calls for outstanding accounts and refills and shipment scheduling Ensuring that all medical questions are referred to a Pharmacist when interacting with patients Packaging medications according to specifications for shipment to customer Other duties, including receiving and inventory management and reconciliation, as assigned by the supervising Pharmacists / Supervisor Section B - Key Requirements : Knowledge: Secondary School Diploma Skills and Abilities : Working knowledge of a retail pharmacy setting Ability to work in a fast-paced setting and strong attention to detail abilities Ability to learn new software programs. Knowledge of Kroll is an asset Organizational, time management and teamwork skills Accountable and result-oriented This position requires a significant degree of taking direction quickly, self-starting and independence Experience : At least 1 years in a retail pharmacy/hospital setting. Experience in specialty pharmacy setting an asset, but not required Section C- Supervision and Communication: Communication : Proficient in English Oral and Written Communication. Multilingualism is an asset Direct Reports : N/A Section D – What you gain in the role Knowledge: Ability to work in a specialty pharmacy setting. Acquire in-depth knowledge of dispensing, billing, shipping. Understanding of various types of specialty medication Experiences: working with different programs and cross functional teams We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $36,000 - $59,600 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: careers.mckesson.com. McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com. Join us at McKesson! McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.