Patient Engagement Partner – Part-Time Remote Opportunity with St. Luke’s University Health Network

Other Jobs To Apply

Join Our Team: Delivering Exceptional Patient Care with Compassion and Excellence At St. Luke's University Health Network, we're proud of our employees' skills, experience, and compassion. As a leading healthcare provider, we're committed to caring for the sick and injured, educating healthcare professionals, and improving access to care in our communities. Our employees are our most valuable asset, and we're dedicated to fostering a culture of excellence and compassion. About the Role: Patient Engagement Partner - Part-Time Remote We're seeking a highly skilled and empathetic Patient Engagement Partner to join our Access Center team on a part-time basis. As a remote position, you'll work flexible evening and weekend shifts to provide exceptional patient experiences and support our clinical partners. If you're passionate about delivering outstanding customer service and have a strong background in healthcare or customer service, we encourage you to apply. Key Responsibilities: Answer incoming calls and perform a variety of actions, including scheduling, rescheduling, or canceling appointments within established time frames and protocols. Use expert questioning techniques to determine how requests should be handled and coordinate services as needed. Verify and update patient demographic and insurance information to ensure accuracy and compliance. Create a positive patient experience at every encounter, resolving issues and concerns within the scope of your role. Manage and work referral work queues, providing supplemental inbound patient call support during high-volume times. Collaborate with designated clinical partners to establish and maintain appropriate appointment scheduling protocols and build positive relationships. Escalate scheduling or insurance issues to the Patient Engagement Supervisor or Patient Engagement Manager as needed. Consistently meet productivity, schedule adherence, and quality standards set by the Access Center. Participate in team problem-solving and resolution. Perform other duties as assigned. Requirements and Qualifications: To succeed in this role, you'll need: A High School diploma or equivalent. Previous general computer experience with data entry, preferably in a healthcare setting. Minimum 1-2 years of demonstrated customer service excellence in a contact center (preferred). Previous healthcare experience with medical terminology (preferred). Experience with electronic medical records (EMR) (preferred). Essential Competencies: We're looking for individuals with: Excellent communication, facilitation, and presentation skills. A strong focus on compliance and quality. A commitment to continuous growth and learning. A service-oriented mindset and ability to work in a fast-paced environment. Effective time management skills. What We Offer: As a part-time remote Patient Engagement Partner, you'll enjoy: A competitive salary and benefits package. Opportunities for career growth and professional development. A flexible work arrangement with evening and weekend shifts. A dynamic and supportive work environment that values compassion and excellence. The ability to work from home in accordance with our Network Work from Home Policy. Our Culture and Values: At St. Luke's University Health Network, we're committed to fostering a culture of compassion, excellence, and inclusivity. We value our employees and strive to create a work environment that is supportive, dynamic, and rewarding. As an Equal Opportunity Employer, we're dedicated to diversity and inclusion in our hiring practices. Why Join Our Team? If you're passionate about delivering exceptional patient care and have a strong background in customer service or healthcare, we encourage you to apply. As a Patient Engagement Partner, you'll play a critical role in creating positive patient experiences and supporting our clinical partners. We're committed to providing the training and resources you need to succeed in this role. Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today, including your full legal name, current home address, and employment history for the past seven years. We're excited to hear from you! How to Apply: To apply for this exciting opportunity, please submit your application, including your resume and a cover letter, using the link below. We can't wait to welcome you to our team! St. Luke's University Health Network is an Equal Opportunity Employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Don't hesitate - apply today and join our team of compassionate and dedicated healthcare professionals! Apply for this job Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...